Privacy Policy

1) PERSONAL INFORMATION WE COLLECT

The types of personal information that we collect depend on how you interact with us, as well as the requirements of applicable law.

A. Personal Information You Provide to Us Directly. We collect personal information that you provide to us.

  • Your Communications with Us. We may collect personal information, such as your name, email address, or phone number when you contact us.
  • Your Direct Messages to Us. We may store your direct communications with us for the purpose of communication or keeping records. We will not share this information with any outside parties without your express permission or requirement by law.
  • Job Applications. If you apply for a job with us, we will collect any personal information you provide, such as your contact information and resume.
  • Payment Information. When you make a purchase, a third party service provider that handles payments for us will receive your payment card information.

 

B. Personal Information We Collect Automatically. We may collect personal information automatically when you visit the Alberta Digital Services website.

  • Usage Information. When you visit the Alberta Digital Services website, we collect certain information automatically, including your Internet protocol (IP) address (which can be used to derive your general location), user settings, cookie identifiers, mobile carrier, other unique identifiers, browser or device information, and Internet service provider (ISP). We may also collect personal information about your use of the Alberta Digital Services website such as the pages you view on the website, the links you click within the website, the frequency and duration of your activities, and other similar information.
  • Cookie Policy (and Other Technologies). We and third parties that provide content or other functionality on the Alberta Digital Services website may use cookies, pixel tags, and other technologies (“Technologies”) to automatically collect information when you use the website. You can block cookies by setting your internet browser to block some or all cookies. However, if you use your browser settings to block all cookies (including strictly necessary cookies) you may not be able to access all or parts of the website. You can change your browser settings to block or notify you when you receive a cookie, delete cookies or browse our Sites using your browser’s anonymous usage setting. 

Refer to your browser instructions or help screen to learn more about how to adjust or modify your browser settings. If you do not agree to our use of cookies or similar technologies which store information on your device, you should change your browser settings accordingly. Where required by applicable law, you will be asked to consent to certain cookies and similar technologies before we use or install them on your computer or other device.

C. Personal Information We Collect from Other Sources

  • Third Parties. We may collect personal information from third parties. For example, you may request that someone you are working with share your personal information with us in order to provide services.

2) HOW WE USE PERSONAL INFORMATION

We use your personal information for a variety of purposes including to provide services, for administrative purposes, and to market Alberta Digital Services, as described below.

A. Provide Our Services. We use personal information to fulfill our contract with you and provide you with services, such as:

  • Managing your account;
  • Providing you with access to accounts;
  • Answering your support requests;
  • Communicating with you about your projects, account, and policy changes.

 

B. Administrative Purposes. We use personal information for various administrative purposes, such as:

  • Pursuing our legitimate interests such as direct marketing, research and development (including marketing research), network and information security, and fraud prevention;
  • Detecting security incidents, protecting against malicious, deceptive, fraudulent or illegal activity, and taking appropriate actions against malicious actors;
  • Measuring interest in, and engagement with, the Alberta Digital Services website;
  • Creating de-identified and/or aggregated information;
  • Analytics;
  • Improving, upgrading, or enhancing the Alberta Digital Services website;
  • Sharing personal information with third parties as needed to provide services;
  • Enforcing our agreements and policies; 
  • Carrying out activities that are required to comply with our legal obligations.

 

C. Marketing. We may use personal information to provide you with marketing. If you have any questions about our marketing practices, contact us using the information provided below.

 

D. With Your Consent. We may use personal information for other purposes that are clearly disclosed to you at the time you provide personal information or with your consent.


E. Other Purposes. We also use your personal information for other purposes as requested by you or as permitted by applicable law.

3. HOW WE SHARE PERSONAL INFORMATION

We may disclose personal information to third parties for a variety of business purposes, including to provide services, to protect us or others, or in the event of a corporate transaction as described below.

A. Sharing to Provide Services. These are the categories of third parties with whom we may share personal information:

  • Third-Party Services You Interact With. Alberta Digital Services may link to or allow you to interface, interact, share information with, direct us to share information with, access and/or use third-party websites, applications, services, products, and technology (each a “Third-Party Service”). For example, if you request that your personal information be shared with an external application, we may help facilitate that request. If you do, the information you share will be subject to the Third-Party Service’s privacy policy. 
  • Service Providers. We may share personal information with our third-party service providers and vendors. This includes service providers and vendors that provide us with IT support, hosting, payment processing, customer service, and related services.
  • Business Partners. We may share your personal information with our business partners to provide you with a product or service you have requested. We may also share your personal information with business partners with whom we jointly offer products or services.

 

B. Sharing to Protect Us or Others. We may access, preserve, and disclose any information we store if we, in good faith, believe doing so is required or appropriate to: (i) comply with law enforcement or national security requests and legal process, such as a court order or subpoena; (ii) protect your, our, or others’ rights, property, or safety; (iii) enforce our policies or contracts; (iv) collect amounts owed to us; or (v) assist with an investigation or prosecution of suspected or actual illegal activity.

C. Sharing in the Event of Merger, Sale, or Other Asset Transfers. If Alberta Digital Services is acquired or merged with another company, or involved in a similar corporate transaction, your personal information may be sold or transferred as part of such a transaction.

4. YOUR PRIVACY RIGHTS AND CHOICES

Your Privacy Choices. The privacy choices you have about your personal information are determined by applicable law and are described below.

A. Email Communications. If you receive a marketing email from us, you can opt out by unsubscribing using the link at the bottom of the email. Then you will only receive transaction-related, non-promotional emails related to Alberta Digital Services. 

B. Mobile Devices. We may collect precise location-based information via our website, but only if you permit us to do so. You can opt out of this collection by changing the settings on your mobile device.

C. “Do Not Track.” Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. Please note that we currently do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers, as there is no consistent industry standard for compliance.

Your Privacy Rights. Depending on what laws apply to your personal information, you may have the right to:

D. Request Access to and Portability of Your Personal Information, including: (i) obtaining access to or a copy of your personal information; and (ii) receiving an electronic copy of personal information that you have provided to us, or asking us to send that information to another company in a structured, commonly used, and machine-readable format (also known as the “right of data portability”);

E. Request Correction of your personal information where it is inaccurate, incomplete, or outdated. In some cases, we may provide self-service tools that enable you to update your personal information;

F. Request Deletion, Anonymization or Blocking of personal information including when processing is based on your consent, or when processing is unnecessary, excessive or noncompliant (also known as the “right to be forgotten”).

G. Request to Opt-Out of Certain Processing Activities if we engage in certain data processing activities that give you a right of opt-out under applicable privacy laws;

H. Request Restriction of or Object to our processing of your personal information;

I. Withdraw your Consent to our processing of your personal information. Please note that your withdrawal will only take effect for future processing and will not affect the lawfulness of processing before the withdrawal.

J. Be Informed about third parties with which your personal information has been shared; 

K. Request the Review of Decisions Taken Exclusively Based on Automated Processing if these decisions could affect your rights under applicable data protection laws.

You can contact us using the information below if you would like to exercise any of these rights. We will process your requests in accordance with applicable laws. Please note that there are exceptions and limitations to each of these rights, and that while any changes you make will be reflected in active user databases immediately or within a reasonable period of time, we may retain information for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so. Some laws may allow you to appeal our decision if we decline to process your request. If applicable laws grant you an appeal right, you may send us your appeal using the contact information below.

If your personal information is subject to the applicable data protection laws of the European Economic Area, Switzerland, or the United Kingdom, and you believe our processing of your personal information violates applicable law, you have the right to lodge a complaint with the competent supervisory authority.

EEA Data Protection Authorities (DPAs)

Swiss Federal Data Protection and Information Commissioner (FDPIC)

UK Information Commissioner’s Office (ICO)

 

5. HOW LONG WE KEEP PERSONAL INFORMATION.

We keep the personal information that we collect for as long as you access our services, or as necessary to fulfill the purpose(s) for which we collected it. There are also other reasons why we may keep personal information. They may include, but are not limited to, conducting audits, pursuing legitimate business purposes, enforcing our agreements, and complying with applicable laws. When determining the retention period, we take into account various criteria, such as the type of services provided to you, the nature and length of our relationship with you, the impact on the services that we provide to you if we delete personal information from or about you, mandatory retention periods provided by law, and any relevant statute of limitations.

6. SUPPLEMENTAL NOTICE FOR EU/UK GDPR.

This Supplemental Notice for EU/UK GDPR only applies to our processing of personal information that is subject to the EU or UK GDPR.  For clients in the European Union, we adhere to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation (the “GDPR”). For users in the United Kingdom, we adhere to the GDPR as enshrined in the Data Protection Act 2018. 

We have not appointed a Data Protection Officer as we do not fall within the categories of controllers and processors required to appoint a Data Protection Officer under Article 37 of the GDPR. 

“Personal information” is any information relating to an identified or identifiable individual. If you do not provide your personal information when requested, we may not be able to provide you with services. We process personal information when we have a valid legal basis, including as set forth below:

  • Performance of a Contract: Alberta Digital Services may need to process your personal information where required to perform our contract with you, namely the Terms of Service, and for the purposes described in Section 1(A) of this Privacy Policy.
  • Legitimate Interest: Alberta Digital Services may process your personal information where we or a third party have a legitimate interest, including the purposes in Section 1(B) of this Privacy Policy. We only rely on our or a third party’s legitimate interest to process your personal information where these interests are not overridden by your interests or fundamental rights and freedoms.
  • Consent: In some cases, Alberta Digital Services may also rely on your consent to process your personal information.
  • Compliance with our Legal Obligations: Alberta Digital Services may process your personal information to comply with our legal obligations. For example, we may process your personal information to comply with tax, labor, or accounting obligations.

 

If you have any specific question about how Alberta Digital Services complies with GDPR requirements or uses your personal data, contact us using the information below.

 

7. SECURITY.

In order to protect your security, we employ the strongest available electronic safeguards. All data is only accessible to people within Alberta Digital Services and bound by strict confidentiality agreements. While we take all reasonable precautions to ensure that user data is secure and that users are protected, there is always a risk. The internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.

8. CHILDREN’S PERSONAL INFORMATION.

Alberta Digital Services does not knowingly collect or use personal data from people under 18. If we learn that we have collected the personal data from a person under 18 years of age, the information will be deleted as soon as possible. If you are the parent or guardian and believe your child has uploaded personal information to our site, contact us using the information provided below.

9. CONTACT US.

If you have any questions about our privacy practices or this Privacy Policy, or to exercise your privacy rights listed in this policy (such as to correct, amend or delete any personal information we have about you), please contact us: 

Brandee Bates, Privacy Officer, Alberta Digital Services

info@albertadigitalservices.com

 PO Box 9, New Brigden, Alberta, T0J2G0